Can service charges be disputed?  Yes … and you should do something about it!

The first step in “doing something about it” is reading the lease. You need to clarify, for instance:

• What should have been done but wasn’t; e.g. gardening or cleaning
• What was included in service charges but shouldn’t have been; e.g. improvements
• What should have been sent but wasn’t; e.g. a service charge demand on the first day of the financial year, posted to your address
• What action should have been taken but wasn’t; e.g. repairing the roof to stop rain leaking into the flat

Most leaseholders know when the Landlord or their Managing Agent hasn’t done a good job. That’s why leaseholders get upset and complain on the Facebook Group. But knowing something’s wrong – and proving something’s wrong – are two different things. So, the starting point is always clarifying which clauses in the lease have not been followed.

The second, third and fourth steps can be found here https://berniewales.co.uk/can-service-charges-be-disputed/